Customer Service

Shipping & Delivery
We always ship using boa-fide reputable delivery companies and charge the true cost we do not inflate delivery costs for profit. Most items are shipped using Royal Mail and our larger items are shipped using our couriers DPD. Please allow a reasonable time for you item to arrive as sometimes things beyond our control and the control our carriers occur. We will of course assist in any way we can when things go wrong
Privacy & Security
This privacy policy sets out how MJ Aquatics uses and protects any information that you give MJ Aquatics when you use this website. MJ Aquatics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. MJ Aquatics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect
We may collect the following information:
    • name
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:,

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Returns & Replacements
Whilst we are sure that you will be happy with your purchase we are aware that on a few occasions things can go wrong. If any item you purchase does not meet with your needs or you no longer require it, we offer a full 14 day returns policy allowing return of the item. All we ask is that the item is returned in a perfect re-sellabel condition including all labels tags and retail package, including any free gifts. If we have sent an incorrect item or the item arrives damaged please inform us as soon as possible, we can then advise on how to carry out the return and of course we will cover the return postage cost. Where you wish to claim under a manufacturers warranty please contact us and we will advise how to proceed. Please email us at [email protected] please put Website Return in the subject line. We ship to virtually any country where possible. However some items due to their weight exceeding 2 kg are not really viable and there are also size restrictions on many items. We try to display the shipping options clearly and where you feel it does not show your country please contact us to look into obtaining a shipping price for you. We always try to ensure that all pricing and information is correct on the website, however we are only human and sometimes mistakes are made.

PLEASE NOTE therefore that we always reserve the right to cancel any purchase without prior notice where an error has occurred. Stock levels are maintained as accurately as possible but where an issue over stock does happen we will contact the buyer and explain any issues or delays there may be with their order. We never substitute an item without first contacting the buyer for their approval